Delivery/Postage:
Paid orders (trainers) are packed and sent twice a week, using the regular postage service through Australia Post. Postage and handling costs are reflected on checkout.
Free resources are packed and sent once a fortnight, using the regular postage service through Australia Post, allow 4 weeks to receive.
Please note: A&AA operates an online shop only, shipping is from NSW and therefore does not operate on any NSW public holidays.
Payment:
The only payment option online is using your credit/debit card via the secure payment system. This is A&AA’s preferred method. If you need to add an internal reference for your business, you can add a PO number/comments in the comments section of the online order.
GST:
All prices displayed are inclusive of GST, unless otherwise stated.
For offline shop orders (i.e. orders not placed through the online shop), please note the following:
- Payment must be received before the ordered items can be sent, payment is checked twice a week.
- Postage and handling charges will be added to the invoice.
- Use the contact us form to place an offline order and provide details of the purchase items and postal address. If you have a purchase order, it can be attached here.
Returns:
A&AA hopes you will be delighted with your order. However, if the items you have received, are incorrect, need to be returned or refunded, please note the following:
If the order is incorrect, please contact A&AA within 30 days and use the contact us form to provide A&AA with a photograph of what items have been received and the original shop order ID and A&AA will contact you to correct the order.
If items are damaged on arrival, please contact A&AA within 30 days and use the contact us form to provide a photograph of the damaged goods along with the shop order ID. We will then provide you with further details to process a refund or replacement.
You have 14 days from receipt of the goods to contact A&AA to return the items due to a change of mind, please note that all postage fees are at cost to the customer. The returned goods must be received in perfect condition (ie. suitable for resale) therefore please use appropriate packaging when returning the goods. A&AA recommends using tracking with Australia Post. Allow 7 days for A&AA to review the returned product once received and to issue the refund.
Return address is: Allergy & Anaphylaxis Australia, PO Box 7726, Baulkham Hills NSW 2153.
Cancellations:
If you need to cancel your order please contact us ASAP. If your order has not been dispatched we will cancel and organise a refund or exchange. If your order has been shipped, you will be given instructions for returning the merchandise. A refund will be organised once the returned merchandise has been received by A&AA.
Refunds:
Refunds are credited in the same way they were originally paid.
Authority to Leave:
Orders placed giving Australia Post “Authority to Leave” or similar wording will be left at the customer address at the customers’ risk.
Note: A&AA does not send orders to overseas addresses, only Australian addresses.