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In an EMERGENCY phone ambulance – call triple zero 000 (Australia)
Allergy & Anaphylaxis Australia are closed over the holiday period from 19th December 2025 to 5th January 2026 and will not be responding to enquiries during this time.
If you need health advice over this period, please see your doctor or call the health services listed below.
If you or someone you care for has had anaphylaxis to a packaged food product or food service, you can report the incident to the relevant food regulatory agency. For information on who to contact see the Food Standards Australia New Zealand website.
We wish you and your loved ones a safe and happy festive season.
National Allergy Helpline
For advice or support from an Allergy Educator
Call: 1300 728 000 or contact us online here
If you need an interpreter, call TIS National on 131 450 and ask them to call 1300 728 000, or call us directly on 1300 728 000 and ask for an interpreter.
Available: Monday to Friday 9am – 4pm AEST
Our Allergy Educators provide free confidential support and evidence-based information to help you understand and manage your allergic condition/s.
Please note:
- We do not provide medical advice. If you need medical advice, speak with your GP and/or allergy specialist.
- We will try and contact you in 1-3 business days to assist you with your enquiry. Available: Monday to Friday 9am – 4pm AEST
In an EMERGENCY phone ambulance – call triple zero 000 (Australia)
For 24 hour health information and advice
Healthdirect – 1800 022 222
Mental health support 24 hours a day, 7 days a week
If you, or someone you know, is having suicidal thoughts and is in immediate danger, call triple zero (000).
- Lifeline – 13 11 14.
- Kids Helpline -1800 55 1800
(For children and young people aged between five and 25).
Emergency treatment
Advice on what to do if you or the person you are with are showing signs of an allergic reaction.
Report a reaction
If you have an allergic reaction to packaged food or when eating out call: 1300 728 000 or
Need a diagnosis?
Visit our Understanding Allergy Care Hub to find out how to connect to the right health professional
Purchase an adrenaline trainer device
Anapen® and EpiPen® training devices are available, please visit
Contact us
Our partners and supporters help us make a difference to people’s lives. If you are looking to work with us please get in touch.
For administration or operational queries call us on 02 9680 2999
This includes inquiries such as:
- Food manufacturers requesting a food alert
- Researchers looking to advertise to our community
- Seeking A&AA consultancy services
- Requesting licensing information to use our videos or content
Head office
Allergy & Anaphylaxis Australia
1A/9 Packard Avenue
Castle Hill NSW 2154
Office number: (02) 9680 2999
PO Box 7726 Baulkham Hills 2153