A cafe, restaurant or function centre can refuse to provide safe food/drink for you and refuse service. Although the restaurant should try to prepare and serve you food without your allergen(s), it will not be required to do so if this will result in unjustifiable hardship for the venue (that is, it will be extremely difficult). Factors that may be considered by the venue include:
- whether it is too difficult to provide allergen-free substitutes and prepare your food without cross contamination, and
- how severe your food allergy is (and the risk of harm to you, should you have an allergic reaction)
Where the venue considers that it is unable to provide food that is free of your allergen(s), it may be reasonable for the business to refuse service.