Update on availability of EpiPen® 300 mcg adrenaline auto-Injector - 24 April

Mylan, the suppliers of EpiPen® have provided A&AA with an update regarding availability of EpiPen® 300 mcg adrenaline (epinephrine) auto-injector and the establishment of a new EpiPen Toll-Free Hotline 1800 931 625.

23 April 2018

Mylan Update 23 April 2018Overview

There are intermittent supply constraints of EpiPen® 300 mcg Adrenaline (epinephrine) Auto-Injector in Australia due to manufacturing delays from Meridian Medical Technologies, a Pfizer company.

Latest Supply

Status Thousands of EpiPen® 300mcg Adrenaline (epinephrine) Auto-Injectors are being distributed each week via wholesalers to pharmacies, to overcome the current tight supply. To help manage availability of the EpiPen® 300 mcg Adrenaline (epinephrine) Auto-Injector on an ongoing basis, distribution is being carefully monitored until a steady supply resumes.

NOTE: There are sufficient supplies of EpiPen® Jr 150mcg Adrenaline (epinephrine) Auto-Injector in Australia.

Ongoing Supply Management

Pfizer is working to achieve a steady state of supply as expeditiously as possible and anticipates that production rates will increase over the coming months; however, at this time, cannot commit to a specific time for when the supply constraint will be fully resolved.

Instructions for Patients Requiring EpiPen® 300mcg Adrenaline (epinephrine) Auto-Injector

  • Contact your local pharmacy for assistance. Your pharmacist may ask for you to leave your script with them to make sure they can secure EpiPen for your script.

  • If you encounter any problems obtaining EpiPen® 300mcg Adrenaline (epinephrine) Auto-Injector from your pharmacy, phone the newly-created, dedicated EpiPen® Customer Service Toll-Free hotline on 1800 931625 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to receive instructions on how to access EpiPen® 300mcg.

Instructions for Pharmacies Ordering EpiPen® 300mcg Adrenaline (epinephrine) Auto-Injector

  • Place an order with your primary wholesaler/s to obtain stock. Place an order, even if your wholesaler is showing a stock level of zero, because stock is being shipped continually to wholesalers.

  • If your wholesaler does not automatically place items on backorder, please telephone your wholesaler and request a backorder of EpiPen® Auto-Injector 300mcg Adrenaline (epinephrine) Auto-Injector.

  • Refresh your EpiPen® 300mcg Adrenaline (epinephrine) Auto-Injector orders with wholesalers on a weekly basis. Please note that if no stock is shipped to you then, the backorder is retained for shipment when stock is available.

  • If you encounter any problems with obtaining EpiPen® 300mcg Adrenaline (epinephrine) AutoInjector, phone the EpiPen® Customer Service Toll Free hotline on 1800 931625 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain instructions on how to access direct supply.

Contact Information

Mylan Australia recently created a dedicated EpiPen Customer Service Toll-Free hotline 1800 931625.

Additional Resources

Acute Anaphylaxis CSS
Acute Anaphylaxis Clinical Care Standard - Learn more...
Atopic Dermatitis
allergy250K teens/young adults
Food allergy training

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If you are having an allergic reaction follow advice on your ASCIA Action Plan.

If in doubt, give the Anapen® or EpiPen®.

Do not call us for emergency advice.

If you do not have an ASCIA Action Plan and/or an Anapen® or EpiPen® call triple zero (000) for an ambulance.