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Shop Terms and Conditions (A&AA)

Shop Terms & Conditions

GST:

All prices displayed are inclusive of GST, unless otherwise stated.

Days of Operation:

A&AA’s shop operates only on Fridays and will process all paid orders received up to midday AEDT (12:00pm). Any orders placed after midday will be processed the following Friday.

Express orders are temporarily not available.

Please note: A&AA operates an online shop only, shipping is from NSW and therefore does not operate on any NSW public holidays.

Payment:

The only payment option online is using your credit/debit card via the eway® secure payment system. This is A&AA’s preferred method. If you need to add an internal reference fo your business, you can add a PO number/comments in the comments section of the online order.

For offline shop orders (i.e. orders not placed through the online shop), please note the following:

  • Any order which totals less than $500.00 will incur a $25.00 administrative fee (waived for not-for-profit and government departments), this fee is to help cover A&AA’s costs. As a charity we run a very small team and work hard to ensure that every dollar supports Australians living with allergic disease.
  • Postage and handling charges will be added to the invoice.
  • Payment must be received before the ordered items can be sent, payment is checked on Fridays up to midday (AEDT).
  • Payment terms are 60 days and after this term the invoice will be cancelled.
  • If you need to pay by EFT, the purchase order can be sent through the contact us form.

For overseas orders, please note the following:

  • All overseas orders will incur a $25.00 administrative fee, this fee is to help cover A&AA’s costs. As a charity we run a very small team and work hard to ensure that every dollar supports Australians living with allergic disease.
  • Postage and handling charges will be added to the invoice.
  • Payment must be received before the ordered items can be sent, payment is checked on Fridays up to midday (AEDT).
  • Payment terms are 60 days and after this term the invoice will be cancelled.

Delivery/Postage:

Orders will be delivered by Australia Post.

Postage costs are calculated by the Australia Post calculator.

Postage options are:

  • Standard post – allow 3-10 business days delivery
  • Express post – allow 1-3 business days delivery

Please note: Delivery/postage on some items in the shop are free to Australian postal addresses (overseas addresses will need to pay for delivery/postage charges), these items have a note in the description of the item, however if ordered with other items in the shop, then a delivery/postage charge may be incurred.

Returns:

A&AA hopes you will be delighted with your order. However, if the items you have received, are incorrect, need to be returned or refunded, please note the following:

If the order is incorrect, please use the contact us form and provide us with a photograph of what items have been received and the original shop order ID or invoice number and we will contact you to correct the order.

If items are damaged on arrival, please use the contact us form and provide a photograph of the damaged goods along with the shop order ID or invoice number. We will then provide you with further details to process a refund or replacement.

If you wish to return the items due to a change of mind, please note that all postage fees are at cost to the customer, and A&AA will charge a $15.00 administrative fee to process the refund (this will be deducted from the refund amount). This fee is to help cover A&AA’s costs. As a charity we run a very small team and work hard to ensure that every dollar supports Australians living with allergic disease. Please note, that the returned goods must be received in perfect condition therefore please use appropriate packaging when returning the goods.  A&AA recommends using tracking with Australia Post. A&AA will not refund the items until they have been received and checked.

Return address is: Allergy & Anaphylaxis Australia, PO Box 7726, Baulkham Hills NSW 2153.

Cancellations:

If you need to cancel your order please contact us ASAP. If your order has not been dispatched we will cancel and organise a refund or exchange. If your order has been shipped, you will be given instructions for returning the merchandise. A refund will be organised once the returned merchandise has been received by A&AA.

Refunds:

Refunds are credited in the manner in which they were originally paid.

Authority to Leave:

Orders placed giving Australia Post “Authority to Leave” will be left at the customer address at the customers’ risk.

 

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ABN: 70 693 242 620

 



ALLERGY & ANAPHYLAXIS AUSTRALIA
is supported by funding from the
Australian Government,
Department of Health.


ALLERGY & ANAPHYLAXIS AUSTRALIA acknowledges and pays respect to the traditional custodians of the lands on which we work, live and play.