It is important to contact Allergy & Anaphylaxis Australia (A&AA) if you have an allergic reaction to a packaged food product.
For information on how to report a reaction click here.
Call the manufacturer’s/importer’s Consumer Helpline if you need more information about ingredients or allergen statements, including the Precautionary Allergen labelling (PAL) statements of a packaged product. Have the packaged food with you when contacting the company.
Tell the Consumer Helpline:
- That you or the person you care for has food allergy
- What food the person is allergic to
- The name of the product, the size of the packet, Best Before/Use by date and batch number.
If you do not get a satisfactory response from the Consumer Helpline representative, ask to speak with the Quality Assurance Manager or other allergen informed personnel working at that manufacturing site.
- Provide your name, phone number, and the product name if you have to leave a message.
- Keep a record of the date and who you speak to.
- Keep a record of the answer you receive.
- Thank companies with good allergen policies. Tell your friends and family members about their products.