Food Alert - Nutricia infant formula products - 3 April 2020

Allergy & Anaphylaxis Australia has been asked to share important information from Nutricia on availability of infant formula for those with cow’s milk allergy.


From Nutricia

As the COVID-19 situation continues to evolve, governments may require certain types of non-essential business to cease operating, or to operate in different ways.  We would like to assure you that Nutricia is categorised as ‘essential’ by the Australian government and will therefore continue to operate

We are working closely with our factories and trusted supply chain partners and have put in place measures to maximise the availability of our products in Australia in the coming period. Robust business continuity plans have been implemented at our factories and through our supply chains. Stocks are being shipped to Australia from our global factories and suppliers on a weekly basis and we are monitoring all inbound shipments closely.  

Please be advised that we are currently experiencing an increase in demand for our Aptamil Pepti-Junior, Aptamil AllerPro SYNEO, Neocate SYNEO, Neocate LCP and Neocate Junior Vanilla infant formula products. To help meet this demand, we have taken steps to air freight more stock over the coming weeks. In the meantime, if you are having difficulty finding these products in your local pharmacy, please ask your pharmacist to call Nutricia directly to place an order for you

Alternatively, if you are looking for Aptamil AllerPro SYNEO, you can order online with Nutricia’s MumStore at www.mumstore.com.au, or if you are looking for Aptamil Pepti-Junior or Neocate LCP, you can order through our online pharmacy partner Compounding Australia at www.compoundingaustralia.com.au

 How to place an order for Aptamil Pepti-Junior or Neocate LCP with Compounding Australia:

  1. Ensure you have a photo/scanned copy of your current prescription to upload.
  2. Visit our partner website www.compoundingaustralia.com.au/ordering and place your order.
  3. Once your order has been placed it is a legal requirement that one of their qualified staff speaks with you to discuss your specific needs. They will contact you within 24 hours.
  4. Once you have spoken with one of the qualified staff, the product will then be shipped via courier to your address in Australia. You will be provided with a delivery tracking number

For any questions or concerns regarding these products, or if you would like more information about availability, please contact our Nutricia Careline team on any of the following:

Phone: 1800 438 500 

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Live chat:  www.aptanutrition.com.au

Danone Nurticia

 

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